Member Experience & Onboarding Specialist

24 Hour Fitness; Altadena (CA); Presencial; USD 35.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free gym membership

Medical & dental coverage

401(k) with match

Paid time off

Descripción de la vacante

24 Hour Fitness is seeking a friendly Sales & Member Experience Associate who welcomes new members and guides them through the start of their fitness journey. You’ll listen to goals, recommend personalized solutions, and deliver a welcoming, informative first impression to every guest and member.

You will build trust-based relationships, support onboarding, keep the gym clean, and collaborate with team members to provide an exceptional member experience while promoting memberships and

Formación

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsabilidades

• Develop first-name relationships with members and guests, answer questions and resolve concerns.
• Keep gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience by creating a welcoming, informative, and inclusive environment.
• Support new member onboarding and ensure they connect with fitness offerings.
• Locations with Kids' Club: assist in Kids' Club as assigned, including supervision, safety, and communication with parents.

Conocimientos

Retail sales

Fitness sales

Customer service

Communication skills

Teamwork

Educación

CPR and AED Certification

Descripción del empleo

24 Hour Fitness is seeking a friendly Sales & Member Experience Associate who welcomes new members and guides them through the start of their fitness journey. You’ll listen to goals, recommend personalized solutions, and deliver a welcoming, informative first impression to every guest and member.

You will build trust-based relationships, support onboarding, keep the gym clean, and collaborate with team members to provide an exceptional member experience while promoting memberships and