Fitness Onboarding & Member Experience Specialist

24 Hour Fitness; Oceanside (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401k with match

Job summary

24 Hour Fitness is seeking a Service Associate to welcome members and guide them through the start of their fitness journey. You will build genuine relationships by listening to goals and recommending personalized options that support success.

As the first face members see, you’ll deliver a friendly, informative experience, help them explore offerings, and ensure a clean and safe gym environment while contributing to a welcoming community.

Qualifications

• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect members to resources.
• Help keep the gym clean, well-maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience by ensuring a welcoming, informative, and inclusive visit.
• Support onboarding to connect members with fitness offerings and resources.

Skills

Retail sales

Customer service

Communication

Listening

Positive attitude

Team player

CPR AED within 60 days

Job description

24 Hour Fitness is seeking a Service Associate to welcome members and guide them through the start of their fitness journey. You will build genuine relationships by listening to goals and recommending personalized options that support success.

As the first face members see, you’ll deliver a friendly, informative experience, help them explore offerings, and ensure a clean and safe gym environment while contributing to a welcoming community.