Member Experience & Fitness Sales Associate

24 Hour Fitness; Arcadia (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free gym membership

Medical and dental coverage

401(k) with match

Employee Resource Groups

Job summary

24 Hour Fitness is looking for a Service Associate to warmly welcome new members and guide them through the start of their fitness journey. You will listen to goals, understand individual needs, and recommend personalized options that support overall fitness success.

The role emphasizes genuine relationships, a motivating attitude, and a friendly, results-driven member experience. In addition to facilitating onboarding and ensuring an informative visit, you will help keep the gym clean, safe,

Qualifications

• 1 year minimum experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• Strong service mentality with a focus on member experiences.
• Ability to build genuine, trust-based relationships with members.

Responsibilities

• Greet members and guests, answer questions, resolve concerns.
• Assist in onboarding new members and connecting them to fitness offerings.
• Provide a welcoming, informative, and inclusive guest experience.
• Maintain a clean, safe gym environment for members and visitors.
• Assist in Kids' Club responsibilities where applicable (if assigned).

Skills

Customer service

Sales

Interpersonal skills

Integrity

Listening skills

CPR AED certification

Teamwork

Job description

24 Hour Fitness is looking for a Service Associate to warmly welcome new members and guide them through the start of their fitness journey. You will listen to goals, understand individual needs, and recommend personalized options that support overall fitness success.

The role emphasizes genuine relationships, a motivating attitude, and a friendly, results-driven member experience. In addition to facilitating onboarding and ensuring an informative visit, you will help keep the gym clean, safe,