Member Experience Specialist - Fitness Onboarding

24 Hour Fitness; Newark (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Discounts on products and personal培训

Job summary

24 Hour Fitness is seeking a friendly Sales and Service Associate who welcomes new members and guides them through the start of their fitness journey. You will listen to goals, assess needs, and recommend personalized options to support members' success within our community.

You are the first face they see when they walk in, so a warm greeting, quick check-in, and proactive assistance help build belonging. This full-time role requires flexible weekday/weekend availability.

Qualifications

• Authenticity, sincerity and integrity in interactions.
• Self-motivated with genuine desire to help others.
• Strong service mentality to deliver exceptional member experiences.
• Minimum 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.
• 12 months working in retail and fitness sales (Preferred).
• 6-12 months childcare experience (Locations with Kids' Club) (Preferred).

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns.
• Help keep the gym clean, well-maintained, and safe.
• Deliver a welcoming sales and service experience to guests and members.
• Support onboarding of new members and connect them to fitness offerings.
• Work in Kids' Club as assigned, supervising children when required.

Skills

Authenticity & integrity

Self-motivated

Strong service mentality

1 year retail/fitness sales

CPR/AED cert within 60 days

Job description

24 Hour Fitness is seeking a friendly Sales and Service Associate who welcomes new members and guides them through the start of their fitness journey. You will listen to goals, assess needs, and recommend personalized options to support members' success within our community.

You are the first face they see when they walk in, so a warm greeting, quick check-in, and proactive assistance help build belonging. This full-time role requires flexible weekday/weekend availability.