Member Experience Navigator: Front Desk & Kids Club

Fircrest Golf Club Inc; Fircrest (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Fircrest Golf Club is seeking a friendly Fitness Center Assistant to welcome members, check in guests, and help supervise Kids Club. You will assist with class registrations, book massages or personal training, and keep the fitness area clean and organized.

The role requires excellent customer service, clear communication, the ability to juggle tasks, and calm handling of emergencies in the absence of management.

Qualifications

• Excellent customer service skills.
• Excellent oral and written communication skills.
• Must be able to handle multiple tasks concurrently.
• Patience and understanding while caring for children.
• Knowledge and ability to perform required role during emergency situations in absence of a manager on duty.

Responsibilities

• Check members in to fitness center and process related charges through the POS system.
• Put away and clean exercise equipment.
• Vacuum as necessary and ensure clean towels.
• Maintain coffee machine and supplies.
• Assist members with class registration, booking massages, and/or personal training.
• Teach members and guests how to properly utilize fitness equipment.
• Assist members with general Club and event questions.
• Supervise children in Kids Club and contact parents when needed.
• Clean and organize activity room for Kids Club and fitness classes.
• Other duties as assigned by management.

Skills

Customer service

Communication skills

Multitasking

Patience with children

Emergency procedures knowledge

Job description

Fircrest Golf Club is seeking a friendly Fitness Center Assistant to welcome members, check in guests, and help supervise Kids Club. You will assist with class registrations, book massages or personal training, and keep the fitness area clean and organized.

The role requires excellent customer service, clear communication, the ability to juggle tasks, and calm handling of emergencies in the absence of management.