Member Experience Navigator — Free Family Health Coverage

redirect-health-careers; Phoenix (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free healthcare for you and your whole

Dental & Vision insurance

Paid time off & sick time

401(k) access

Mission-driven team

Job summary

Redirect Health is hiring a Member Experience Operator in the Phoenix area to support members and internal care teams. You will manage calls, texts, and appointments, document interactions accurately, and assist members in navigating care with empathy and clear processes.

The role emphasizes timely, compassionate service, ownership, and collaboration with clinical teams. Compensation includes a competitive hourly wage and comprehensive benefits, including free healthcare for you and your family.

Qualifications

• 1 year of customer service experience.
• 1 year of telephonic customer service with heavy call volume.
• Proficiency in Microsoft Word, Excel, and an Electronic Medical Record system.

Responsibilities

• Promptly answer incoming calls and texts; manage appointments; document interactions.
• Help members navigate care; answer questions; follow up to ensure nothing falls through the cracks.
• Collaborate with care coordination and clinical teams for smooth handoffs.

Skills

Customer service

Telephonic support

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

EMR system

Job description

Redirect Health is hiring a Member Experience Operator in the Phoenix area to support members and internal care teams. You will manage calls, texts, and appointments, document interactions accurately, and assist members in navigating care with empathy and clear processes.

The role emphasizes timely, compassionate service, ownership, and collaboration with clinical teams. Compensation includes a competitive hourly wage and comprehensive benefits, including free healthcare for you and your family.