Member Support Specialist — Empathetic Health Benefit Navigator

redirect-health-careers; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Free healthcare

Dental & Vision

PTO & Sick Time

401(k)

In-person Phoenix

Job summary

Redirect Health in Phoenix, AZ is seeking a Member Support Specialist to turn complex healthcare questions into clear, supportive outcomes for our members. You will handle escalated issues, guide next steps, and collaborate with clinical and operational partners to resolve problems with empathy.

This is a fully in-person role in Phoenix. Candidates need at least one year in customer service, strong phone skills, and bilingual English/Spanish abilities.

Qualifications

• At least 1 year of experience in a customer service role, with strong phone communication.
• Bilingual (English/Spanish) abilities to support a diverse member population.
• Comfortable using Microsoft Word, Excel, and Outlook in a fast-paced environment.

Responsibilities

• Serve Redirect Health members by supporting escalated issues and complex healthcare challenges.
• Resolve member concerns with timely, thoughtful follow-through and empathy.
• Directly impact member experience by making healthcare navigation simpler and more human.

Skills

Phone communication

Bilingual English/Spanish

Customer service

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Redirect Health in Phoenix, AZ is seeking a Member Support Specialist to turn complex healthcare questions into clear, supportive outcomes for our members. You will handle escalated issues, guide next steps, and collaborate with clinical and operational partners to resolve problems with empathy.

This is a fully in-person role in Phoenix. Candidates need at least one year in customer service, strong phone skills, and bilingual English/Spanish abilities.