Member Experience Manager — Onboarding & Support

FitZone Personal Training; Ellicott City (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

FitZone Personal Training is seeking a personable, organized professional to deliver exceptional member experiences. No health or fitness experience is required—we provide training.

You’ll onboard members, assist with app navigation, and perform body composition analysis, with quarterly 1:1 success calls and ongoing follow-up to help members stay on track. Great with people, proactive and dependable, you’ll also handle light administrative tasks and lead nurturing in a fast-growing wellness

Qualifications

• Excellent customer service skills and a personable demeanor.
• Highly organized, proactive, and dependable.
• Strong communication and follow-up abilities; comfortable learning new technology.

Responsibilities

• Onboard and support new members.
• Help members navigate our apps and services.
• Perform medical-grade body composition analysis (training provided).
• Conduct quarterly 1:1 member success calls.
• Help members navigate challenges and stay on track.
• Manage member follow-up, milestones, birthdays & special touches.
• Assist with basic administrative tasks and lead nurturing.

Skills

Customer service

People skills

Organized

Strong communication

Job description

FitZone Personal Training is seeking a personable, organized professional to deliver exceptional member experiences. No health or fitness experience is required—we provide training.

You’ll onboard members, assist with app navigation, and perform body composition analysis, with quarterly 1:1 success calls and ongoing follow-up to help members stay on track. Great with people, proactive and dependable, you’ll also handle light administrative tasks and lead nurturing in a fast-growing wellness