FitZone Personal Training Manager

FitZone Personal Training; Ellicott City (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

FitZone Personal Training is seeking a personable, organized professional to deliver exceptional member experiences. No health or fitness experience is required—we provide training.

You’ll onboard members, assist with app navigation, and perform body composition analysis, with quarterly 1:1 success calls and ongoing follow-up to help members stay on track. Great with people, proactive and dependable, you’ll also handle light administrative tasks and lead nurturing in a fast-growing wellness

Qualifications

• Excellent customer service skills and a personable demeanor.
• Highly organized, proactive, and dependable.
• Strong communication and follow-up abilities; comfortable learning new technology.

Responsibilities

• Onboard and support new members.
• Help members navigate our apps and services.
• Perform medical-grade body composition analysis (training provided).
• Conduct quarterly 1:1 member success calls.
• Help members navigate challenges and stay on track.
• Manage member follow-up, milestones, birthdays & special touches.
• Assist with basic administrative tasks and lead nurturing.

Skills

Customer service

People skills

Organized

Strong communication

Job description

We’re looking for a personable, organized, and service-minded professional who is passionate about helping people succeed and creating an exceptional member experience.

No health or fitness experience required—we provide the training. We’re looking for someone who is great with people, proactive, organized, and genuinely cares about helping others.

WHAT YOU'LL DO:

• Onboard and support new members.
• Help members navigate our apps and services.
• Perform medical-grade body composition analysis (training provided).
• Conduct quarterly 1:1 member success calls.
• Help members navigate challenges and stay on track.
• Manage member follow-up, milestones, birthdays & special touches.
• Assist with basic administrative tasks and lead nurturing.

WHAT WE'RE LOOKING FOR:

• Great with people & excellent customer service skills.
• Highly organized, proactive & dependable.
• Strong communication and follow-up skills.Comfortable learning new technology and systems.
• Health & fitness experience NOT required — we provide training!

At FitZone Personal Training, we believe fitness is about more than workouts—it’s about changing lives. We provide personalized coaching, accountability, and a supportive community designed to help our members build confidence, improve their health, and create lasting results. We’re looking for passionate people who want to grow, make an impact, and be part of something meaningful.

Hourly rate based on experience.

Free membership be a part of a fast growing wellness facility!!