Member Experience Manager

Stretch Zone, Inc; The Woodlands (TX); Hybrid; USD 18,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Job summary

StretchZone -The Vintage in Texas is seeking a dynamic Member Experience Manager to welcome members, educate guests on stretch services, and guide wellness journeys with enthusiasm. You will build relationships, manage scheduling, and help maintain a vibrant, positive studio culture.

You’ll drive growth through member follow-ups, referrals, and community involvement, while working with a team that values service, energy, and results. Competitive hourly pay with commissions and benefits available.

Qualifications

• Experience in customer service, hospitality, fitness, wellness, or sales preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Welcome every member and guest with enthusiasm and professionalism.
• Build relationships that make every client feel valued and supported.
• Manage scheduling, member communication, and resolve concerns.
• Protect and enhance the positive culture of the studio.
• Conduct introductory stretch consultations and studio tours.
• Educate guests on practitioner-assisted stretching.
• Understand goals and recommend appropriate membership or packages.
• Follow up with prospective members and build lasting relationships.
• Improve member retention through meaningful touch points.
• Encourage referrals and community involvement.
• Participate in local events and partnerships.
• Support studio revenue and membership growth.

Skills

Customer service

Hospitality

Sales

Communication

Relationship building

Job description

Benefits:

• Employee discounts
• Opportunity for advancement

Member Experience Manager

StretchZone -The Vintage

Health, Wellness & Fitness Professionals

Compensation:

$13 - $14.50 Per Hour DOE + Monthly Sales & Booking Commission(s)

Help People Move Better, Feel Better, and Live Better

At StretchZone, our mission is to improve the quality of life for as many people as possible through practitioner-assisted stretching.

We are looking for an energetic, positive, and people-focused Member Experience Manager who is passionate about health, wellness, and helping others reach their goals. This is more than a front desk or sales position—you will serve as a guide, educator, and relationship builder throughout our members’ wellness journey.

WHAT YOU’LL DO

Create an Exceptional Member Experience:

• Welcome every member and guest with enthusiasm and professionalism.
• Build relationships that make every client feel valued and supported.
• Manage scheduling, member communication, and resolve concerns.
• Protect and enhance the positive culture of the studio.

Guide New Members:

• Conduct introductory stretch consultations and studio tours.
• Educate guests on practitioner-assisted stretching.
• Understand goals and recommend appropriate membership or packages.
• Follow up with prospective members and build lasting relationships.

Drive Growth & Retention:

• Improve member retention through meaningful touch points.
• Encourage referrals and community involvement.
• Participate in local events and partnerships.
• Support studio revenue and membership growth.

WHAT SUCCESS LOOKS LIKE:

• Passion for helping others.
• Strong communication and relationship-building skills.
• Competitive, goal-oriented mindset.
• Excellent organization and time management.
• Ability to work in a fun, fast-paced team environment.

Qualifications:

• Experience in customer service, hospitality, fitness, wellness, or sales preferred.
• Comfortable with phone outreach, networking, and educating clients.
• Professional, positive, and self-motivated.

Compensation & Benefits:

• Competitive hourly pay $13.50 - $14.50 Per Hours DOE
• Performance-based commissions and bonuses.
• Paid training and ongoing education.
• Career growth opportunities.
• The ability to positively impact people’s lives every day.