Member Experience Leader — Retention & Service Excellence

Eosfitness; Corona (CA); On-site; USD 27,414 - 30,169; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Daily Pay offered

401(k) + Company matching

Health, dental, and vision benefits

Job summary

Eosfitness in Corona, California is seeking a dedicated leader to enhance member experiences and support retention strategies. You'll drive customer satisfaction initiatives and ensure top-notch service in a fast-paced gym environment.

The ideal candidate will have a background in customer service, preferably within the fitness or hospitality industries, alongside strong communication and organizational skills. Join us to create a loyal community of fitness enthusiasts while fostering a supportive and collaborative team culture.

Qualifications

• Proven experience in customer service or front‑line leadership, preferably in fitness.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-facing environment.

Responsibilities

• Enhance the member experience proactively.
• Resolve member service issues and complaints.
• Develop strategies to engage and retain members.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

Organizational skills

Knowledge of fitness operations

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

Eosfitness in Corona, California is seeking a dedicated leader to enhance member experiences and support retention strategies. You'll drive customer satisfaction initiatives and ensure top-notch service in a fast-paced gym environment.

The ideal candidate will have a background in customer service, preferably within the fitness or hospitality industries, alongside strong communication and organizational skills. Join us to create a loyal community of fitness enthusiasts while fostering a supportive and collaborative team culture.