Member Experience Lead - Gym Front Desk & Retention

EōS Fitness; Longwood (FL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted personal training

Daily pay offered

401(k) with company matching

Group health and dental insurance

Job summary

EōS Fitness is looking for a Member Experience Manager for a new gym opening in Town of Longwood, Wisconsin. The ideal candidate will deliver best-in-class service, address member concerns, and support department managers to foster a welcoming environment. Responsibilities include training staff, monitoring member satisfaction, and executing retention strategies.

This position requires experience in customer service or leadership and excellent communication skills. Benefits include competitive pay, free membership, and health benefits.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Knowledge of fitness industry operations, including membership management and billing processes.

Responsibilities

• Deliver exceptional customer service, addressing member concerns and resolving billing issues.
• Support member retention through developing and executing strategies to engage members.
• Collaborate with gym department managers to review and respond to member surveys and feedback.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Proficiency with fitness management software

Education

CPR certification

Tools

Microsoft Office Suite

Job description

EōS Fitness is looking for a Member Experience Manager for a new gym opening in Town of Longwood, Wisconsin. The ideal candidate will deliver best-in-class service, address member concerns, and support department managers to foster a welcoming environment. Responsibilities include training staff, monitoring member satisfaction, and executing retention strategies.

This position requires experience in customer service or leadership and excellent communication skills. Benefits include competitive pay, free membership, and health benefits.