Member Experience Lead – Payor Product Alignment

CVS Health Corporation; Denver (CO); Hybrid; USD 68.000 - 199.000; Vollzeit

Benefits dieser Stelle

Bonus/Incentive program

Equity awards

Comprehensive benefits

Zusammenfassung

CVS Health Corporation is seeking a Sr. Manager, Member Experience to drive alignments across product, design, marketing, and communications, translating strategy into coordinated plans and member-facing initiatives.

The role supports payor-focused products, collaborating with teams to ensure clear, connected member experiences and consistent communications across touchpoints. This position may be remote or hybrid nationwide, depending on location.

Qualifikationen

• 7+ years of experience in customer experience, member experience, digital experience, product experience, communications.
• Experience supporting healthcare, payor, digital product, or customer experience initiatives.
• Ability to translate experience direction into coordinated plans, communication support, and execution activities.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders.
• Strong judgment and attention to detail in fast-moving, cross-functional work.

Aufgaben

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination

Kenntnisse

Customer experience

Project management

Cross-functional collaboration

Communication skills

Independent worker

Attention to detail

Ausbildung

Bachelor's degree

Jobbeschreibung

CVS Health Corporation is seeking a Sr. Manager, Member Experience to drive alignments across product, design, marketing, and communications, translating strategy into coordinated plans and member-facing initiatives.

The role supports payor-focused products, collaborating with teams to ensure clear, connected member experiences and consistent communications across touchpoints. This position may be remote or hybrid nationwide, depending on location.