Senior Manager, Member Experience & Payor Product Alignment

CVS Health Corporation; Bismarck (ND); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Sr. Manager, Member Experience to drive and support payor-focused product initiatives.

You will coordinate with product, design, marketing, and communications teams to translate strategy into actionable plans and member-facing communications, ensuring clear, connected experiences across products. The role emphasizes improving engagement, consistency, and execution quality while aligning with broader experience priorities.

Qualifications

• 7+ years in customer experience, member experience, digital experience, product experience, communications, and/or leadership development programs.
• Experience supporting healthcare, payor, digital product, or customer experience initiatives.
• Ability to translate experience direction into coordinated plans, communication support, and execution activities.
• Experience working across product, design, marketing, and communications in a matrixed environment.
• Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials.
• Strong project management, prioritization, and organizational skills.
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders.
• Strong judgment and attention to detail in fast-moving, cross-functional work.

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities.
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities.
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives.
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work.
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context.
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams.
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed.
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work.
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination.

Skills

Customer experience

Project management

Communication

Cross-functional collaboration

Independent work

Education

Bachelor's degree

Job description

CVS Health Corporation is seeking a Sr. Manager, Member Experience to drive and support payor-focused product initiatives.

You will coordinate with product, design, marketing, and communications teams to translate strategy into actionable plans and member-facing communications, ensuring clear, connected experiences across products. The role emphasizes improving engagement, consistency, and execution quality while aligning with broader experience priorities.