Senior Manager, Payor Product & Member Experience

CVS Health; Pierre (SD); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

CVS Health seeks a Sr. Manager, Member Experience to drive execution of payor-focused product initiatives and align experience strategy with coordinated plans across product, design, marketing and communications.

The role partners across teams to improve member journeys, communications, and experiences, with readiness tracking and cross-functional coordination, in a flexible remote/hybrid US setting.

Qualifications

• 7+ years in customer/member/digital experience roles.
• Healthcare/payor or digital product experience.
• Translate strategy into coordinated plans and execution.
• Experience across product, design, marketing, and communications in a matrix.
• Strong written and verbal communication skills.
• Strong project management and organizational skills.
• Operate independently and manage multiple priorities.
• Strong judgment and attention to detail in fast-moving work.

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination

Skills

Customer experience

Project management

Cross-functional collaboration

Communication skills

Attention to detail

Independent work

Prioritization

Strategic thinking

Education

Bachelor's degree preferred

Job description

CVS Health seeks a Sr. Manager, Member Experience to drive execution of payor-focused product initiatives and align experience strategy with coordinated plans across product, design, marketing and communications.

The role partners across teams to improve member journeys, communications, and experiences, with readiness tracking and cross-functional coordination, in a flexible remote/hybrid US setting.