Member Experience Lead — Membership & Service

YMCA of Springfield; Springfield (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free 1 Parent Family Membership

8% Retirement for Vested Employees

Paid Leave for All

Job summary

The YMCA of Springfield is seeking a Member Service Associate to join our team. You will greet members, handle inquiries, sell memberships and programs, and help with scheduling and safety procedures.

We value friendly, professional staff who can work in a fast-paced environment, manage multiple tasks, and maintain accurate records. 18+ and good communication skills are required; college degree not mandatory.

Qualifications

• Minimum age 18 years and high school diploma or GED.
• Customer service excellence from a similar environment.
• Strong communication and problem-solving abilities.
• Comfortable with data entry and office tasks.

Responsibilities

• Provide friendly, professional service to members.
• Sell memberships and programs to members and guests.
• Maintain a clean and organized workspace.
• Handle cash and receipts at the desk accurately.
• Open/close YMCA facility as scheduled.
• Assist members with scheduling reservations and activities.
• Issue and track equipment/keys; document inquiries.
• Maintain accurate membership records and notices.

Skills

Customer service

Excellent communication

Problem solving

Learn quickly

Interpersonal skills

Detail oriented

Office processes

Data entry

Phone follow ups

Diversity awareness

Education

High school diploma / GED

College degree preferred

Tools

Basic computer software

Job description

The YMCA of Springfield is seeking a Member Service Associate to join our team. You will greet members, handle inquiries, sell memberships and programs, and help with scheduling and safety procedures.

We value friendly, professional staff who can work in a fast-paced environment, manage multiple tasks, and maintain accurate records. 18+ and good communication skills are required; college degree not mandatory.