Member Experience Associate - Early Morning PT

Community YMCA; Springfield Township (Delaware County); Sur place; USD 17 000 - 19 000; Temps partiel

Résumé du poste

The Springfield YMCA is seeking a friendly, customer-service oriented Membership Representative to join our Membership Team. The role focuses on welcoming members and guests, promoting memberships and programs, and delivering outstanding service in a fast-paced front-desk environment.

This part-time position requires dependable, personable individuals who can open early (4:45am on select days), handle cash, maintain lobby areas, and help create a positive community experience at the Springfield

Qualifications

• Minimum age of 16.
• Certifications: American Heart Association or American Red Cross CPR/AED, and First Aid within 60 days of hire.
• Complete required trainings.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic knowledge of computers.

Responsabilités

• Delivers excellent service to members, guests, and program participants and responds to member needs.
• Responds to member and guest needs, promotes memberships and programs, and maintains lobby cleanliness and organization.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Follows and applies YMCA policies, rules, regulations and procedures, including emergency and safety procedures; completes incident reports as necessary.
• Opens, maintains and closes cash drawer for membership sales in an accurate manner.
• Enters/updates member information into computer system and maintains member files.
• May monitor the locker rooms as required.
• Maintains a professional attitude and appearance.
• Attends all staff meetings and trainings.
• Performs other duties as needed to support Community YMCA of Eastern Delaware County.

Description du poste

The Springfield YMCA is seeking a friendly, customer-service oriented Membership Representative to join our Membership Team. The role focuses on welcoming members and guests, promoting memberships and programs, and delivering outstanding service in a fast-paced front-desk environment.

This part-time position requires dependable, personable individuals who can open early (4:45am on select days), handle cash, maintain lobby areas, and help create a positive community experience at the Springfield