Member Experience Lead — Front Desk & Training

Laxymca; La Crosse (WI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Free Y Membership

Child care discount

Retirement benefit

Full benefits package

Birthday off

Child care center discount

Job summary

The Y in La Crosse, Wisconsin is seeking an energetic Member Services Associate to welcome members and guests, give facility tours, process memberships and registrations, and resolve concerns with a friendly, helpful attitude.

This full-time, early-morning role runs Monday to Friday from 4:30 am to 12:30 pm, providing 40 hours weekly and a comprehensive benefits package including a free Y membership and childcare discounts.

Qualifications

• High School degree or equivalent.
• 3 years’ experience in a customer service-oriented company.
• Strong verbal communication skills and customer service skills.
• High level of confidentiality.

Responsibilities

• Build relationships by using names and initiating conversations with all members, staff, volunteers, and guests.
• Check in all members and guests.
• Act as a lead member service representative, helping to train new staff and take on additional responsibilities in the department as needed.
• Delegate duties to Member Services staff as needed or directed by Member Engagement/Operations Director(s).

Skills

Customer service oriented

Strong verbal communication

Confidentiality

Education

High School diploma or equivalent

Job description

The Y in La Crosse, Wisconsin is seeking an energetic Member Services Associate to welcome members and guests, give facility tours, process memberships and registrations, and resolve concerns with a friendly, helpful attitude.

This full-time, early-morning role runs Monday to Friday from 4:30 am to 12:30 pm, providing 40 hours weekly and a comprehensive benefits package including a free Y membership and childcare discounts.