Member Experience Lead - Early Shift, Free YMCA Membership

Stateline Family YMCA; Roscoe Township (IL); On-site; USD 19,286 - 22,041; Part time

Benefits offered by this job

403B retirement plan

Growth opportunities

Earned vacation and PTO

Free YMCA membership

Job summary

Stateline Family YMCA is seeking a Membership Engagement Specialist to deliver excellent customer service and foster a welcoming environment for members and guests. The role includes supervising a membership team and greeting visitors in a friendly, professional manner.

This part-time position involves opening shifts from 4:45am–8:00am and one required weekend per month, with a pay range of $14–$16 per hour.

Qualifications

• Experience in customer service or membership services is preferred.
• Able to enforce building rules and policies tactfully.
• Comfortable working in a busy environment and handling multiple tasks.

Responsibilities

• Create a positive member experience by delivering superior customer service to current and prospective members and guests.
• Establish a positive environment and supervise a dedicated membership team.
• Greet and interact with guests in a friendly and professional manner.

Skills

Technical Savvy

Early/Punctual

Reliable

Problem Solver

Calm Under Pressure

Multitasking

Engaging

Job description

Stateline Family YMCA is seeking a Membership Engagement Specialist to deliver excellent customer service and foster a welcoming environment for members and guests. The role includes supervising a membership team and greeting visitors in a friendly, professional manner.

This part-time position involves opening shifts from 4:45am–8:00am and one required weekend per month, with a pay range of $14–$16 per hour.