Member Experience Leader | Free Membership + 403(b)

Laxymca; La Crosse (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free adult Y membership

50% discount on Y programs

403(b) retirement account

12% retirement after 2 years and 1,000

Job summary

La Crosse YMCA's Dahl branch in La Crosse is seeking part-time leaders to engage members, participants, and staff. You will help ensure a welcoming environment and deliver excellent service at every touchpoint.

Key responsibilities include guiding member interactions, addressing safety concerns, and acting as the lead Member Services Representative in routine and emergency situations. Strong communication and relationship-building skills are essential.

Qualifications

• 1-3 years work experience
• Ability to address and make solid decisions in emergency situations
• Excellent communication skills and willingness to build relationships
• Maintain positive relationships with youth in the building and address concerns as needed

Responsibilities

• Perform excellent service to all members, staff, volunteers and guests
• Address member and safety concerns as needed
• Engage members/participants around the facility
• Act as lead Member Services Representative in all situations

Skills

Customer service

Communication

Relationship building

Emergency decision-making

Job description

La Crosse YMCA's Dahl branch in La Crosse is seeking part-time leaders to engage members, participants, and staff. You will help ensure a welcoming environment and deliver excellent service at every touchpoint.

Key responsibilities include guiding member interactions, addressing safety concerns, and acting as the lead Member Services Representative in routine and emergency situations. Strong communication and relationship-building skills are essential.