Member Experience Lead – Front Desk & Kids Club

O2 Fitness; Winston-Salem (NC); Sur place; USD 28 000 - 30 000; Plein temps

Résumé du poste

O2 Fitness is hiring for a Front Desk and Kids Club supervisor in Winston-Salem, NC. You will lead a team, coach staff, and coordinate schedules to ensure top service and member satisfaction while supporting overall club operations.

The role requires passion for fitness, strong organizational and communication skills, and the ability to manage diverse tasks in a busy environment. Experience in health clubs or hospitality is preferred, with opportunities to contribute to member loyalty and club

Qualifications

• Experience in a health club or the hospitality industry is preferred.
• Strong leadership and coaching abilities.
• Proven time management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Provide a memorable experience for current members and assist prospective members to live a healthier lifestyle.
• Lead, evaluate, and coach the Front Desk and Kids Club team members.
• Facilitate department meetings and trainings for Front Desk and Kids Club team members to improve club performance.
• Effectively handle member situations, concerns, and feedback.
• Complete and scan membership paperwork and sales reports promptly and in line with guidelines.
• Act as a liaison between Front Desk and other departments.
• Create and manage the Front Desk and Kids Club schedule, ensuring shifts are covered within budgeted hours.
• Maintain inventory and drive merchandise sales.

Connaissances

Leadership

Customer service

Time management

Organization

Health club operations

Motivation

Description du poste

O2 Fitness is hiring for a Front Desk and Kids Club supervisor in Winston-Salem, NC. You will lead a team, coach staff, and coordinate schedules to ensure top service and member satisfaction while supporting overall club operations.

The role requires passion for fitness, strong organizational and communication skills, and the ability to manage diverse tasks in a busy environment. Experience in health clubs or hospitality is preferred, with opportunities to contribute to member loyalty and club