Member Experience Lead: Front Desk & Kids Club

O2 Fitness; Wilmington (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

O2 Fitness is seeking a supervisor to direct the Front Desk and Kids Club teams, developing staff to build lasting member relationships and exceed expectations. The role supports a profitable, mission-driven club with attentive service and a wellness-focused environment.

Applicants should have a passion for fitness, strong multi-tasking ability, and knowledge of club operations. CPR/First Aid credentials are preferred to ensure safety and high service standards.

Qualifications

• Experience in a health club or hospitality environment is preferred.
• College education is preferred.
• Current CPR/AED and First Aid certifications are preferred.

Responsibilities

• Provide a memorable experience for current members and assist prospective members in choosing a healthier lifestyle.
• Lead, evaluate, and coach the Front Desk and Kids Club team members.
• Facilitate meetings and trainings to enhance club performance.
• Handle member concerns promptly and in line with guidelines.
• Manage membership paperwork, sales reports, and scheduling within budgeted hours.
• Act as a liaison between Front Desk and other departments.
• Maintain inventory and drive merchandise sales.
• Support other duties to uphold O2 Fitness mission.

Skills

Customer service

Team leadership

Coaching

Time management

Organization

Education

College degree preferred

CPR/AED and First Aid certifications preferred

Tools

None

Job description

O2 Fitness is seeking a supervisor to direct the Front Desk and Kids Club teams, developing staff to build lasting member relationships and exceed expectations. The role supports a profitable, mission-driven club with attentive service and a wellness-focused environment.

Applicants should have a passion for fitness, strong multi-tasking ability, and knowledge of club operations. CPR/First Aid credentials are preferred to ensure safety and high service standards.