Member Experience Team Supervisor

O2 Fitness; Wilmington (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

O2 Fitness is seeking a supervisor to direct the Front Desk and Kids Club teams, developing staff to build lasting member relationships and exceed expectations. The role supports a profitable, mission-driven club with attentive service and a wellness-focused environment.

Applicants should have a passion for fitness, strong multi-tasking ability, and knowledge of club operations. CPR/First Aid credentials are preferred to ensure safety and high service standards.

Qualifications

• Experience in a health club or hospitality environment is preferred.
• College education is preferred.
• Current CPR/AED and First Aid certifications are preferred.

Responsibilities

• Provide a memorable experience for current members and assist prospective members in choosing a healthier lifestyle.
• Lead, evaluate, and coach the Front Desk and Kids Club team members.
• Facilitate meetings and trainings to enhance club performance.
• Handle member concerns promptly and in line with guidelines.
• Manage membership paperwork, sales reports, and scheduling within budgeted hours.
• Act as a liaison between Front Desk and other departments.
• Maintain inventory and drive merchandise sales.
• Support other duties to uphold O2 Fitness mission.

Skills

Customer service

Team leadership

Coaching

Time management

Organization

Education

College degree preferred

CPR/AED and First Aid certifications preferred

Tools

None

Job description

We at O2 Fitness recognize that quality employees are the lifeblood of our company. We will do our best to make this a valuable and rewarding work experience for you. We strive to create an environment where it is not only easy to gain knowledge, but where it is hard not to. Think of O2 fitness as a place where your newly acquired knowledge and skill can be put into action.

O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each members fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training.

Responsible for the direction and supervision of the Front Desk and Kids Club team members. Develops team members to ensure lasting relationships with each member and exceed member expectations. Ensure a profitable and successful business by carrying out our company's mission and values while executing our systems within the O2 Fitness foundation. Support other departments to achieve company goals and ensure strong member loyalty. Candidates must have a passion for fitness and wellness, and a desire to assist others; helping them live a healthy lifestyle.

Responsibilities

• Provide a memorable experience for current members, as well as assist prospective members to opt for a healthier lifestyle by choosing O2 Fitness.
• Lead, evaluate, and coach the Front Desk and Kids Club team members.
• Facilitate department meetings and trainings for all Front Desk and Kids Club team members to enhance club performance.
• Effectively and efficiently handle Member situations, concerns, and feedback.
• Complete and scan membership paperwork and sales reports promptly and compliant with O2 Fitness guidelines.
• Act as a liaison between Front Desk and all other departments.
• Create and manage the Front Desk and Kids Club schedule, ensuring all shifts are covered and within budgeted hours.
• Responsible for maintaining inventory and driving merchandise sales.
• Other duties as assigned to support O2 Fitness vision and mission.

Experience

• Experience in a health club or the hospitality industry is preferred
• College preferred
• Current CPR/AED, and First Aid certifications preferred

Qualities for Success

• Personal passion for the brand
• Ability to manage multiple priorities, coordinate ongoing projects, and plans in a fast-paced environment
• Strong time management and organization skills
• Extensive knowledge of all club activities and promotions
• An understanding of health club operations
• Must be highly motivated

Compensation

Average pay rate of $20.77 per hour | Bonus opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.