Member Experience Team Supervisor

O2 Fitness; Winston-Salem (NC); On-site; USD 28,000 - 30,000; Full time

Job summary

O2 Fitness is hiring for a Front Desk and Kids Club supervisor in Winston-Salem, NC. You will lead a team, coach staff, and coordinate schedules to ensure top service and member satisfaction while supporting overall club operations.

The role requires passion for fitness, strong organizational and communication skills, and the ability to manage diverse tasks in a busy environment. Experience in health clubs or hospitality is preferred, with opportunities to contribute to member loyalty and club

Qualifications

• Experience in a health club or the hospitality industry is preferred.
• Strong leadership and coaching abilities.
• Proven time management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide a memorable experience for current members and assist prospective members to live a healthier lifestyle.
• Lead, evaluate, and coach the Front Desk and Kids Club team members.
• Facilitate department meetings and trainings for Front Desk and Kids Club team members to improve club performance.
• Effectively handle member situations, concerns, and feedback.
• Complete and scan membership paperwork and sales reports promptly and in line with guidelines.
• Act as a liaison between Front Desk and other departments.
• Create and manage the Front Desk and Kids Club schedule, ensuring shifts are covered within budgeted hours.
• Maintain inventory and drive merchandise sales.

Skills

Leadership

Customer service

Time management

Organization

Health club operations

Motivation

Job description

We at O2 Fitness recognize that quality employees are the lifeblood of our company. We will do our best to make this a valuable and rewarding work experience for you. We strive to create an environment where it is not only easy to gain knowledge, but where it is hard not to. Think of O2 fitness as a place where your newly acquired knowledge and skill can be put into action.

O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each members fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training.

Responsible for the direction and supervision of the Front Desk and Kids Club team members. Develops team members to ensure lasting relationships with each member and exceed member expectations. Ensure a profitable and successful business by carrying out our company's mission and values while executing our systems within the O2 Fitness foundation. Support other departments to achieve company goals and ensure strong member loyalty. Candidates must have a passion for fitness and wellness, and a desire to assist others; helping them live a healthy lifestyle.

Responsibilities

• Provide a memorable experience for current members, as well as assist prospective members to opt for a healthier lifestyle by choosing O2 Fitness.
• Lead, evaluate, and coach the Front Desk and Kids Club team members.
• Facilitate department meetings and trainings for all Front Desk and Kids Club team members to enhance club performance.
• Effectively and efficiently handle Member situations, concerns, and feedback.
• Complete and scan membership paperwork and sales reports promptly and compliant with O2 Fitness guidelines.
• Act as a liaison between Front Desk and all other departments.
• Create and manage the Front Desk and Kids Club schedule, ensuring all shifts are covered and within budgeted hours.
• Responsible for maintaining inventory and driving merchandise sales.
• Other duties as assigned to support O2 Fitness vision and mission.

Experience

• Experience in a health club or the hospitality industry is preferred
• College preferred
• Current CPR/AED, and First Aid certifications preferred

Qualities for Success

• Personal passion for the brand
• Ability to manage multiple priorities, coordinate ongoing projects, and plans in a fast-paced environment
• Strong time management and organization skills
• Extensive knowledge of all club activities and promotions
• An understanding of health club operations
• Must be highly motivated

Compensation

Average pay rate of $20.77 per hour | Bonus opportunities

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.