Front Desk & Member Experience Specialist

O2 Fitness; Durham (NC); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Complimentary O2 Fitness Membership

Discounted Personal Training Sessions

Job summary

O2 Fitness in Durham, NC is seeking a friendly Front Desk/Member Services team member to deliver a top-tier experience for members and guests. You will greet and assist, process memberships, handle inquiries, and help maintain a clean, welcoming club environment.

High school diploma preferred; complimentary O2 Fitness membership and opportunities for advancement are included. Join our positive, collaborative team and help members achieve real results.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations
• Complimentary O2 Fitness Membership
• Discounted Personal Training Sessions
• Supportive work environment
• O2 Fitness Rewards store

Responsibilities

• All Front Desk / Customer Service Team Members will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to O2 Fitness members, prospective members and guests.
• Greet every member and guest with a smile, warm welcome
• Answer phones in a friendly manner and assist callers with a variety of questions
• Sign guests up for memberships and schedule members for Personal Training orientation
• Assist with billing questions and handling member concerns
• Every team member is responsible for assisting the housekeeping team and the cleanliness of the club. Refilling paper products, disinfectant bottles, folding towels and making sure all areas of the club are fully stocked is one of the key responsibilities of the member experience team.
• Inventory management of drinks, cooler goods, and protein bars. Merchandising products and keeping the cooler stocked.

Skills

Customer service

Positive attitude

Professionalism

Education

High school diploma or equivalent

Job description

O2 Fitness in Durham, NC is seeking a friendly Front Desk/Member Services team member to deliver a top-tier experience for members and guests. You will greet and assist, process memberships, handle inquiries, and help maintain a clean, welcoming club environment.

High school diploma preferred; complimentary O2 Fitness membership and opportunities for advancement are included. Join our positive, collaborative team and help members achieve real results.