Part-Time Member Experience Coordinator | Front Desk & Wellness

O2 Fitness; Wake Forest (NC); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Complimentary O2 Fitness Membership

Discounted Personal Training Sessions

O2 Fitness Rewards store

Job summary

O2 Fitness is seeking a part-time Front Desk/Customer Service Team Member in Wake Forest, NC. You will greet members, answer calls, assist with memberships and personal training orientation, and help maintain club cleanliness and product stock.

The role emphasizes exceptional customer service, a positive, professional demeanor, and teamwork within a friendly community. Benefits include complimentary gym access and opportunities for advancement.

Qualifications

• High school graduate preferred.
• Exceptional customer service skills with professional interaction

Responsibilities

• All Front Desk / Customer Service Team Members will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to O2 Fitness members, prospective members and guests.
• Greet every member and guest with a smile, warm welcome
• Answer phones in a friendly manner and assist callers with a variety of questions
• Sign guests up for memberships and schedule members for Personal Training orientation
• Assist with billing questions and handling member concerns
• Every team member is responsible for assisting the housekeeping team and the cleanliness of the club. Refilling paper products, disinfectant bottles, folding towels and making sure all areas of the club are fully stocked is one of the key responsibilities of the member experience team.
• Inventory management of drinks, cooler goods, and protein bars. Merchandising products and keeping the cooler stocked.

Skills

Exceptional customer service

Positive communication

Professional demeanor

Interpersonal skills

Education

High school diploma

Job description

O2 Fitness is seeking a part-time Front Desk/Customer Service Team Member in Wake Forest, NC. You will greet members, answer calls, assist with memberships and personal training orientation, and help maintain club cleanliness and product stock.

The role emphasizes exceptional customer service, a positive, professional demeanor, and teamwork within a friendly community. Benefits include complimentary gym access and opportunities for advancement.