Member Experience Lead — Flexible Workspace

Regus; Appleton (WI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health care for full-time team members

Quarterly bonus program

Bright work environment

Career path opportunities

Business casual attire

Job summary

IWG is seeking a Community Associate in Appleton, WI to help manage the center’s community and deliver top-notch customer service. You’ll handle day-to-day admin, assist clients with services, and coordinate local networking events.

Ideal candidates are strong communicators, customer-service oriented, and comfortable with MS Office and tech setups. This role emphasizes relationship-building and operational support in a flexible work environment.

Qualifications

• Excellent communication to build relationships and understand customer needs.
• Willingness to take ownership and solve problems.
• Positive, enthusiastic, adaptable to fast-changing situations.
• Experience with MS Office and basic IT equipment.
• Legally eligible to work in the United States and 18+.

Responsibilities

• Assist customers with center services and administration.
• Manage inquiries (WiFi codes, packages, directions) and set up equipment.
• Process service charges and invoices accurately.
• Coordinate events and networking activities within the center.
• Support the Community Manager in events and communications.

Skills

Communication

Ownership

Positive attitude

Customer service experience

Tools

MS Office

Job description

IWG is seeking a Community Associate in Appleton, WI to help manage the center’s community and deliver top-notch customer service. You’ll handle day-to-day admin, assist clients with services, and coordinate local networking events.

Ideal candidates are strong communicators, customer-service oriented, and comfortable with MS Office and tech setups. This role emphasizes relationship-building and operational support in a flexible work environment.