Member Experience Lead - Elevate Club Culture (Commission)

Vasa Fitness co; Riverton (UT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Parental Leave

Medical Benefits

401k Options

Free Gym Memberships

Job summary

VASA Fitness is seeking a Member Experience Lead at our Riverton club to drive an uplifting guest experience and develop a high-performing MES team. You will coach MES staff, recruit and train new members, and partner with the GM to meet staffing and sales goals.

The role emphasizes leadership, coaching, and maintaining a welcoming environment while ensuring brand standards across the club.

Qualifications

• 3+ years of customer service in retail/restaurant or in-person service.
• 3+ years leading operational teams.
• Strong verbal and written communication skills.
• Ability to build trust and influence others quickly.
• CPR certification within 30 days preferred.

Responsibilities

• Lead and coach MES team to maintain an uplifting guest experience.
• Recruit, hire, and train MES team members.
• Forecast staffing needs and schedule interviews with GM.
• Promote sales and maintain a clean, welcoming club environment.
• Provide in-the-moment coaching and feedback to staff.

Skills

Customer service

Leadership

Communication

Relationship building

Coaching

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

VASA Fitness is seeking a Member Experience Lead at our Riverton club to drive an uplifting guest experience and develop a high-performing MES team. You will coach MES staff, recruit and train new members, and partner with the GM to meet staffing and sales goals.

The role emphasizes leadership, coaching, and maintaining a welcoming environment while ensuring brand standards across the club.