Member Experience Lead — UPLIFT Culture & Guest Journeys

VASA Fitness; Centennial (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Paid Parental Leave

Medical Benefits

401k Options

2 Free Gym Memberships

Job summary

VASA Fitness is seeking a Member Experience Lead (MEL) at our Centennial, CO club. You will inspire, coach, and develop a high-performing MES team while partnering with the General Manager to drive results and deliver a welcoming, non-intimidating guest-to-member journey.

The MEL leads by example, champions the UP lift culture, and oversees selection, training, and coaching to ensure exceptional member experiences. CPR certification and strong communication are required.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• Minimum 3+ years in customer service in retail/service environments.
• Minimum 3+ years leading operational teams.
• Strong verbal and written communication skills.
• Interest in health, wellness, fitness, and nutrition.
• CPR certification within first 30 days.

Responsibilities

• Lead and coach MES to uphold the UPLIFT culture and brand.
• Recruit, hire, and train MES team members.
• Promote in-club REVIVE sales and maintain clubhouse standards.
• Forecast staffing needs and partner with GM for interviews.
• Provide on-the-spot coaching to drive performance.

Skills

Customer service

Leadership

Communication

CPR Certified

Background check

Health interest

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

VASA Fitness is seeking a Member Experience Lead (MEL) at our Centennial, CO club. You will inspire, coach, and develop a high-performing MES team while partnering with the General Manager to drive results and deliver a welcoming, non-intimidating guest-to-member journey.

The MEL leads by example, champions the UP lift culture, and oversees selection, training, and coaching to ensure exceptional member experiences. CPR certification and strong communication are required.