Club Experience Leader

Vasa Fitness co; New Berlin (WI); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Paid Parental Leave

Medical Benefits

401k Options

2 Free Complimentary Gym Memberships

Job summary

VASA Fitness in New Berlin, WI is seeking a Member Experience Lead (MEL) to drive club results and coach a team of Member Experience Specialists. This role reports to the General Manager and focuses on creating a welcoming, high-energy environment that reflects the UPLIFT culture.

The MEL leads by example, recruits and trains MES staff, and partners with the GM to execute sales plans, ensure equipment is maintained, and deliver a world-class guest experience.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred
• 3+ years customer service in a retail, restaurant or in-person based service industry
• 3+ years leading operational teams
• Strong verbal and written communication skills
• Build relationships by establishing trust quickly and positively influencing others
• Personal interest in health, wellness, fitness, and nutrition
• CPR Certified within the first 30 days of employement
• Pass a background check

Responsibilities

• Ensure MES create and maintain our UPLIFT culture in the club
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
• Responsible for recruiting, hiring, and training all MES team members
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful
• Support the General Manager by forecasting upcoming staffing needs
• Have frequent conversations with MES team members to understand changing work
• Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
• Schedule and facilitate training for new MES team members
• Collaborate with the GM to create a welcoming environment for interview candidates and new hires
• Constantly evaluate team member-to-member interactions
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
• Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
• Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics
• Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach
• Proactively provide ideas and solutions to help move the business forward
• Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
• Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
• Build trust and strong relationships with all team members
• Provide coaching in the moment that inspires commitment and positive change
• Give input and feedback to GM in succession planning conversations

Skills

Customer service

Leadership

Communication

Health/wellness interest

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

VASA Fitness in New Berlin, WI is seeking a Member Experience Lead (MEL) to drive club results and coach a team of Member Experience Specialists. This role reports to the General Manager and focuses on creating a welcoming, high-energy environment that reflects the UPLIFT culture.

The MEL leads by example, recruits and trains MES staff, and partners with the GM to execute sales plans, ensure equipment is maintained, and deliver a world-class guest experience.