Member Experience Catalyst

Vasa Fitness co; Livonia (MI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Paid Parental Leave

Medical Benefits

401k Options

2 Free Complimentary Gym Memberships

Job summary

VASA Fitness in Livonia, MI is seeking a Member Experience Lead (MEL) to drive club performance and coach a team of MES. This hourly, non-exempt role partners with the General Manager to deliver a welcoming, high-energy guest experience and to develop a strong, united culture.

You will recruit, hire, and train MES, implement the UPLIFT culture, promote Revive sales, and ensure facilities are clean and staff are friendly. Benefits included.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 3+ years customer service in a retail, restaurant or in-person based service industry.
• 3+ years leading operational teams.
• Strong verbal and written communication skills.
• CPR Certified within the first 30 days of employement.
• Pass a background check.

Responsibilities

• Ensure all MES create and maintain our "UPLIFT" culture in the club.
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members.
• Responsible for recruiting, hiring, and training all MES team members.
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction.
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful.

Skills

Customer service

Leadership

Communication

Interpersonal skills

CPR Certification

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

VASA Fitness in Livonia, MI is seeking a Member Experience Lead (MEL) to drive club performance and coach a team of MES. This hourly, non-exempt role partners with the General Manager to deliver a welcoming, high-energy guest experience and to develop a strong, united culture.

You will recruit, hire, and train MES, implement the UPLIFT culture, promote Revive sales, and ensure facilities are clean and staff are friendly. Benefits included.