Member Experience & Gym Ops Lead | Free Membership

EōS Fitness; Curlew, Highway (FL, KY); Sur place; USD 59 000 - 72 000; Plein temps

Avantages offerts par ce poste

Free membership for you and a family  

Discounted Personal Training

Discounted merchandise

Employee referral program

Daily Pay

Vacation, holiday, and sick pay

Group Health, dental, vision

401(k) with company matching

Education growth with Sophia Learning

Résumé du poste

EōS Fitness in Florida is seeking an Operations Manager to supervise the Service team and drive operational excellence across gym operations, member experience, and safety standards.

You will hire, train, schedule, and lead front desk, kids club, and janitorial staff; collaborate with sales, fitness, facilities, and marketing to boost performance; ensure policy compliance; manage budgets and inventory; and maintain brand standards.

Qualifications

• 2-3 years of operations management experience.
• Excellent written and verbal communication skills.
• 3-4 years of customer service experience.
• Interest or experience in the fitness industry is a plus.
• Strong relationship-building and influencing skills.
• Detail oriented with good time management and organizational skills.
• Embrace our Core Values.

Responsabilités

• Lead, coach, and train the Service team to deliver an elevated member experience.
• Hire, train, schedule, and supervise staff including kids club, front desk, and janitorial.
• Communicate goals, expectations and procedures to staff clearly.
• Provide constructive feedback on performance with clear, specific language.
• Ensure high-quality customer service and resolve member inquiries promptly.
• Ensure health and safety compliance and maintain certifications.
• Supervise facility cleanliness and equipment, locker rooms and common areas.
• Collaborate with Sales, Fitness, Facilities and Marketing to improve gym performance.
• Monitor and order inventory of fitness equipment and retail products.
• Communicate calmly with staff and members during emergencies.

Connaissances

Operations management

Communication skills

Customer service experience

Relationship building

Time management

Description du poste

EōS Fitness in Florida is seeking an Operations Manager to supervise the Service team and drive operational excellence across gym operations, member experience, and safety standards.

You will hire, train, schedule, and lead front desk, kids club, and janitorial staff; collaborate with sales, fitness, facilities, and marketing to boost performance; ensure policy compliance; manage budgets and inventory; and maintain brand standards.