Gym Operations Leader: Elevate Member Experience

EoS Fitness; Palm Harbor (FL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free gym membership for you and a plus

Daily pay available

401(k) with company match

Health, dental, vision, life insurance

Paid vacation, holidays, and sick time

Job summary

EōS Fitness in Palm Harbor, FL is seeking an Operations Manager to oversee the Service team and drive operational excellence across the gym. You will lead member experiences, coordinate with sales, fitness, facilities and marketing, and ensure brand standards are upheld.

This role emphasizes leadership, staff development, safety compliance, inventory management, and resolving member inquiries while maintaining a welcoming, high-energy environment.

Qualifications

• 2–3 years of operations management experience.
• 3–4 years of customer service experience.
• Strong communication skills, both verbal and written.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship-building and influencing skills with people at all levels.
• Strong detail orientation; systematic approach to problem solving; good time management and organization.

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere and be the hub for information for members, guests, and staff.
• Hire, train, schedule, and supervise staff including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff; ensure clarity of roles.
• Provide constructive feedback on performance with clear language detailing strengths and areas for improvement.
• Address member concerns, handle inquiries, and resolve issues promptly to ensure high-quality service.
• Ensure compliance with health and safety regulations; maintain certifications and safety protocols.
• Oversee maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Collaborate with Sales, Fitness, Facilities and Marketing to improve gym performance and uphold brand standards.
• Monitor and reorder inventory such as equipment, cleaning supplies, and retail products.
• Communicate calmly with staff and members during emergencies or disruptions.

Skills

Operations management

Communication

Customer service

Relationship building

Attention to detail

Core values alignment

Job description

EōS Fitness in Palm Harbor, FL is seeking an Operations Manager to oversee the Service team and drive operational excellence across the gym. You will lead member experiences, coordinate with sales, fitness, facilities and marketing, and ensure brand standards are upheld.

This role emphasizes leadership, staff development, safety compliance, inventory management, and resolving member inquiries while maintaining a welcoming, high-energy environment.