Member Experience Leader - Gym Guest Care & Retention

EōS Fitness; Curlew, Highway (FL, KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free gym membership for you and a plus

Daily Pay offered

Group Health, dental, vision, and EAP

401(k) with company match

Sophia Learning for personal education

Employee referral program

Job summary

EōS Fitness is opening a new gym in Palm Harbor, FL. The Member Experience Manager will lead front desk staff, deliver best-in-class service, and ensure a clean, welcoming facility that aligns with our core values.

You will train staff, address member concerns, resolve billing questions, and partner with department managers to drive retention and satisfaction while upholding safety and operational standards.

Qualifications

• Proven experience in customer service or front-line leadership in fitness/hospitality/service.
• Excellent written and verbal communication skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.
• Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
• Knowledge of membership management and billing processes.

Responsibilities

• Identify ways to enhance the member experience.
• Serve as the first point of contact for member concerns and resolve issues promptly.
• Address member complaints professionally to maintain retention.
• Develop and implement member engagement strategies to improve retention.
• Monitor trends in member satisfaction and provide actionable insights.
• Collaborate with gym managers to respond to surveys and feedback quickly.
• Ensure members feel heard and valued with open communication lines.
• Support online reputation management by reviewing member feedback across platforms.
• Lead and coach the front desk team with the Operations Manager.
• Support facility operations, including cleanliness and safety protocols.

Skills

Customer service leadership

Communication skills

Multitasking

Organizational skills

Fitness software

Billing knowledge

Tools

Fitness management software

Microsoft Office

Job description

EōS Fitness is opening a new gym in Palm Harbor, FL. The Member Experience Manager will lead front desk staff, deliver best-in-class service, and ensure a clean, welcoming facility that aligns with our core values.

You will train staff, address member concerns, resolve billing questions, and partner with department managers to drive retention and satisfaction while upholding safety and operational standards.