Member Experience & Growth Specialist

Diamond Federal Credit Union; Wyomissing (Berks County); On-site; USD 35,000 - 52,000; Full time

Job summary

Diamond Federal Credit Union in Wyomissing, PA seeks a Membership Officer to establish new, full-service relationships and deepen existing accounts by cross-selling products while delivering an exceptional member experience.

The role involves interviewing new members, recommending suitable products, and supporting branch development. Requires an associate degree and 3+ years of sales/service experience in a financial setting, with travel between branches as needed.

Qualifications

• Demonstrated dedication to positive, member-focused service.
• Good interpersonal and communication skills to ensure member issues are handled fairly.
• Ability to work through member situations and provide effective resolutions.
• Strong organizational skills, attention to detail, and time management.

Responsibilities

• Attract and educate new and prospective members about the credit union and its benefits.
• Conduct new member interviews and recommend appropriate products and solutions.
• Deepen current account relationships through cross-selling and explaining features and benefits.
• Support branch development initiatives and meet individual goals.
• Travel between branch locations as needed.

Skills

Member-focused service

Interpersonal skills

Communication skills

Organizational skills

Technical skills

Availability 8:30am M-F

Education

Associate degree in business administration or accounting

3+ years sales/service experience in financial institution

Tools

CRM systems

Banking software

Microsoft Office

Job description

Diamond Federal Credit Union in Wyomissing, PA seeks a Membership Officer to establish new, full-service relationships and deepen existing accounts by cross-selling products while delivering an exceptional member experience.

The role involves interviewing new members, recommending suitable products, and supporting branch development. Requires an associate degree and 3+ years of sales/service experience in a financial setting, with travel between branches as needed.