Member Experience Advocate

Diamond Credit Union; Temple (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Diamond Credit Union is seeking a Member Advocate - Retail to deliver outstanding member service and handle account-related requests. You will work across branches to deepen relationships and cross-sell Diamond's products and services, ensuring a positive member experience at every touchpoint.

The role emphasizes serving members, using product knowledge to meet needs, and traveling between branches as required. Excellent communication and organization are essential.

Qualifications

• Demonstrated dedication to positive, member-focused service.
• Strong interpersonal and communication skills to address member issues.
• Ability to work with multiple systems and maintain accuracy.

Responsibilities

• Provide exceptional member service experiences and handle requests.
• Maintain and deepen member relationships through cross-selling.
• Present product features and benefits to meet member needs.
• Deliver a wow member experience at touchpoints.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

multitasking / time management

Attention to detail

Teamwork

Job description

Diamond Credit Union is seeking a Member Advocate - Retail to deliver outstanding member service and handle account-related requests. You will work across branches to deepen relationships and cross-sell Diamond's products and services, ensuring a positive member experience at every touchpoint.

The role emphasizes serving members, using product knowledge to meet needs, and traveling between branches as required. Excellent communication and organization are essential.