Member Experience & Growth Specialist

Emergency Nurses Association; Schaumburg (IL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

401(k) with immediate vesting

Paid time off

Job summary

Emergency Nurses Association in Schaumburg, Illinois, is seeking a Member Engagement Specialist to drive membership growth and champion the member experience. You will work closely with the Director of Membership and cross-functional teams to guide the full lifecycle—from recruitment and onboarding through engagement, renewal, retention, and win-back.

The role blends membership operations with proactive member engagement, using feedback, data, and relationship-building to strengthen

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of experience in membership, customer/member engagement, marketing, association management, or a related field.
• Experience working with CRM or association management systems.
• Experience using data and reporting to support decision-making.
• Strong project management, communication, and relationship‑building skills.

Responsibilities

• Supports membership recruitment and retention campaigns, promotions, membership drives, industry events, group membership initiatives, and other growth efforts.
• Coordinates campaign logistics, communications, prospect lists, and reporting to help achieve membership growth goals.
• Collaborates with Membership, Marketing, Communications, Business Development, and other teams to ensure consistent messaging and execution of membership initiatives.
• Supports the execution of membership initiatives throughout the member lifecycle, including recruitment, onboarding, engagement, renewal, retention, rejoining, and win-back activities.
• Coordinates membership campaigns, communications, and outreach efforts designed to strengthen member participation and demonstrate membership value.

Skills

Project management

Communication

Relationship building

CRM systems

Data analysis

Microsoft Office/Teams

Education

Bachelor’s degree

Tools

NimbleAMS/Salesforce

Higher Logic

Job description

Emergency Nurses Association in Schaumburg, Illinois, is seeking a Member Engagement Specialist to drive membership growth and champion the member experience. You will work closely with the Director of Membership and cross-functional teams to guide the full lifecycle—from recruitment and onboarding through engagement, renewal, retention, and win-back.

The role blends membership operations with proactive member engagement, using feedback, data, and relationship-building to strengthen