Member Experience & Growth Specialist

Emergency Nurses; Schaumburg (IL); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible hybrid work arrangements

Health insurance

Dental/vision insurance

Life and disability insurance

401(k) with immediate vesting

Paid time off

Professional development opportunities

Job summary

Emergency Nurses Association in Schaumburg, IL is seeking a Member Engagement Specialist to support membership growth and champion the member experience. You will work with the Director of Membership and cross-functional teams across recruitment, onboarding, engagement, renewal, and retention.

This hybrid role combines membership operations with proactive outreach, using data and feedback to strengthen participation, demonstrate value, and connect members to ENA resources, education, and

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of experience in membership, customer/member engagement, marketing, association management, or a related field.
• Experience working with CRM or association management systems.
• Experience using data and reporting to support decision-making.
• Strong project management, communication, and relationship-building skills.

Responsibilities

• Supports membership recruitment and retention campaigns, promotions, membership drives, industry events, group membership initiatives, and other growth efforts. Coordinates campaign logistics, communications, prospect lists, and reporting to help achieve membership growth goals. Collaborates with Membership, Marketing, Communications, Business Development, and other teams to ensure consistent messaging and execution of membership initiatives.
• Supports the execution of membership initiatives throughout the member lifecycle, including recruitment, onboarding, engagement, renewal, retention, rejoining, and win-back activities. Coordinates membership campaigns, communications, and outreach efforts designed to strengthen member participation and demonstrate membership value. Assists with implementing retention and engagement strategies and helps connect members to ENA resources, education, volunteer opportunities, communities, and member benefits.
• Builds relationships with members through ongoing outreach, surveys, focus groups, campaigns, and other engagement activities. Gathers member feedback, identifies service concerns, and escalates opportunities for improvement. Assists with implementing changes that enhance the member experience and improve engagement, satisfaction, and retention.
• Supports programs and outreach efforts designed to strengthen the student-to-professional membership pipeline. Assists with onboarding, engagement, communications, and transition activities that encourage long-term membership participation among students, emerging nurses, and other targeted member segments.
• Serves as a resource for State Council Membership Chairs and other membership volunteers by providing campaign materials, templates, communications, reporting, training resources, and membership-related support. Assists with implementing national recruitment and retention initiatives at the council level and helps maintain relationships with volunteer membership leaders.
• Collaborates with internal teams to support membership-related initiatives and ensure a consistent member experience across the organization. Contributes ideas for improving membership growth, engagement, retention, and operational efficiency. Participates in testing new approaches, gathering feedback, evaluating results, and providing recommendations for future enhancements.
• Contributes to the workplace culture that is consistent with the association’s culture statement and emphasizes the mission, vision, and values of the organization.
• Displays a high level of accountability, taking responsibility for individual actions and the impact on the organization. Views oneself as a reflection of the organization by following through on commitments and accepting ownership.
• Performs additional related duties as required or assigned.

Skills

CRM experience

Data reporting

Project management

Communication

Relationship building

Education

Bachelor’s degree or equivalent

Tools

NimbleAMS/Salesforce

Higher Logic

Job description

Emergency Nurses Association in Schaumburg, IL is seeking a Member Engagement Specialist to support membership growth and champion the member experience. You will work with the Director of Membership and cross-functional teams across recruitment, onboarding, engagement, renewal, and retention.

This hybrid role combines membership operations with proactive outreach, using data and feedback to strengthen participation, demonstrate value, and connect members to ENA resources, education, and