Member Experience & Growth Specialist

24 Hour Fitness USA, LLC; Los Angeles (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free gym membership

Health coverage

401k with match

Paid time off

Job summary

24 Hour Fitness USA, LLC in Los Angeles is seeking a Sales and Service Expert to deliver a superior sales and service experience. You will engage guests, promote membership, fitness and retail offerings, and drive revenue through effective relationships and local campaigns.

The role emphasizes onboarding new members, exceeding sales goals, and participating in commission plans. A strong focus on customer service and club profitability is required.

Qualifications

• In-depth knowledge of sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.

Responsibilities

• Execute CARE sales model with each guest to relate products/services.
• Tour potential members and describe facility, equipment, and services.
• Enrol guests using company sales techniques and MAP procedures.
• On-board new members and assist with retention activities.

Skills

Sales skills

Customer service

Interpersonal communication

POS system

Team player

Education

High School Diploma or GED

CPR/AED certification

Bachelor’s degree preferred

Tools

POS System

Membership System software

Job description

24 Hour Fitness USA, LLC in Los Angeles is seeking a Sales and Service Expert to deliver a superior sales and service experience. You will engage guests, promote membership, fitness and retail offerings, and drive revenue through effective relationships and local campaigns.

The role emphasizes onboarding new members, exceeding sales goals, and participating in commission plans. A strong focus on customer service and club profitability is required.