Member Experience & Growth Specialist

Educational Systems Federal Credit Union; Easton (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Educational Systems FCU in Maryland is hiring a Member Experience Officer to blend sales and service, cross-selling credit union products to meet member needs and grow assets. You will help manage branch operations and support the Contact Center as needed.

The ideal candidate holds a high school diploma (associate preferred), with 3 years of financial institution experience and 1 year of supervisory exposure; notary training will be completed within 6 months.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum three years of financial institution experience.
• One year supervisory experience preferred.
• Experience selling and cross-selling products in a financial institution.
• Ability to perform intermediate mathematical calculations.
• Excellent verbal and written communication skills.
• Must complete process to become a notary within 6 months of employment.

Responsibilities

• Provide information on all Credit Union services and cross-sell products meeting member needs.
• Manage day-to-day branch operations in the absence of the Assistant Manager/Branch Manager.
• Support membership growth through sales campaigns and community outreach as directed by Branch Manager.
• Deliver a positive, seamless member experience and advocate for members' best interests.

Skills

Customer service

Sales experience

Interpersonal skills

Verbal communication

Written communication

Notary within 6 months

Branch operations

Cross-selling

Team collaboration

Problem solving

Education

High school diploma or GED

Associate degree preferred

Job description

Educational Systems FCU in Maryland is hiring a Member Experience Officer to blend sales and service, cross-selling credit union products to meet member needs and grow assets. You will help manage branch operations and support the Contact Center as needed.

The ideal candidate holds a high school diploma (associate preferred), with 3 years of financial institution experience and 1 year of supervisory exposure; notary training will be completed within 6 months.