Member Experience & Loan Growth Specialist

APGFCU; Edgewood (MD); Hybrid; USD 41,000 - 65,000; Full time

Benefits offered by this job

Medical and dental

401(k)

Paid time off

Job summary

APGFCU in Edgewood, Maryland, is seeking a hybrid Member Service Specialist who will develop new business, promote Credit Union offerings, and drive loan volume under the guidance of the Member Service Center Manager.

The role requires identifying member needs, cross-selling products, and processing a range of savings and loan transactions while supporting the Indirect Lending program and maintaining compliance with policies.

Qualifications

• Experience in customer service and financial products preferred.
• Ability to analyze member needs and cross-sell products.
• Attention to detail and accurate handling of transactions.

Responsibilities

• Provide courteous, personalized member service and promote automated services.
• Open and service member accounts, handle deposits, withdrawals, and loan payments.
• Oversee Indirect Lending program and ensure compliance with policies.

Skills

Customer service

Communication

Detail oriented

Numbers

Education

High School Diploma

Tools

Online banking systems

Job description

APGFCU in Edgewood, Maryland, is seeking a hybrid Member Service Specialist who will develop new business, promote Credit Union offerings, and drive loan volume under the guidance of the Member Service Center Manager.

The role requires identifying member needs, cross-selling products, and processing a range of savings and loan transactions while supporting the Indirect Lending program and maintaining compliance with policies.