Member Experience & Loan Growth Specialist

APGFCU; Edgewood (MD); On-site; USD 26,945 - 43,105; Full time

Benefits offered by this job

Medical and dental benefits

401(k)

Employee assistance program

Educational assistance

Job summary

APGFCU in Edgewood, Maryland is looking for a dedicated member service representative to enhance member relations and contribute to business growth by promoting Credit Union offerings. The role includes generating loan volume, providing account management, and improving automated services.

The ideal candidate will possess strong customer service skills, knowledge of financial products, and the ability to analyze member needs. A high school diploma with additional training and experience in a financial institution is required.

Qualifications

• 2 to 3 years experience in financial institution products and services.
• Sales experience preferred but not required.
• Knowledge of consumer credit laws.

Responsibilities

• Provide courteous and personal service to members.
• Acquire loan officer certification within 120 days of hire date.
• Correct errors in member accounts and calculate penalties.

Skills

Customer service

Communication

Problem solving

Financial knowledge

Education

High School education with additional training equivalent to 2 years college

Job description

APGFCU in Edgewood, Maryland is looking for a dedicated member service representative to enhance member relations and contribute to business growth by promoting Credit Union offerings. The role includes generating loan volume, providing account management, and improving automated services.

The ideal candidate will possess strong customer service skills, knowledge of financial products, and the ability to analyze member needs. A high school diploma with additional training and experience in a financial institution is required.