Member Experience Specialist

Navy Federal Credit Union; Capitol Heights (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

Navy Federal Credit Union in Capitol Heights, MD seeks a member services professional to guide members through core banking options, from deposits to loans, while adhering to financial regulations. This role develops independence with supervision and grows confidence in handling banking functions.

The position emphasizes building relationships, cross-selling opportunities, and accurate processing of routine transactions in a collaborative team setting.

Qualifications

• Strong relationship-building and interpersonal skills.
• Analytical and problem-solving abilities.
• Ability to work independently and in a team.
• Calm under pressure in a fast-paced environment.
• Proficiency navigating multiple banking systems.
• Good judgment and adaptability to changes.
• Effective verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research skills

Independent work

Team collaboration

Adaptability

Communication skills

Job description

Navy Federal Credit Union in Capitol Heights, MD seeks a member services professional to guide members through core banking options, from deposits to loans, while adhering to financial regulations. This role develops independence with supervision and grows confidence in handling banking functions.

The position emphasizes building relationships, cross-selling opportunities, and accurate processing of routine transactions in a collaborative team setting.