Membership Experience & Growth Manager

US Fitness; Maryland; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Complimentary club membership + guest"

Discounts on training, spa services, &

Employee referral bonus

In-house Certification + Continuing Ed

Full-time benefits: medical, dental, V

Job summary

US Fitness in Maryland is seeking a Membership Manager to elevate the member experience, lead onboarding, and drive enrollment while coordinating day-to-day club operations. You will guide tours, nurture prospects, manage CRM activity, and contribute to local marketing, with opportunities to grow into leadership roles across our growing club network.

This full-time role requires a high school diploma, CPR certification, and 2+ years of sales experience, with a friendly, professional presence and

Qualifications

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Comfortable with basic computer systems (MS Office, CRM/sales tracking)
• Willingness to work flexible hours (including weekends and evenings)

Responsibilities

• Build relationships, guide members through onboarding, and proactively follow up to ensure progress and engagement
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure onboarding success
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

Skills

Communication

Sales

People management

Customer focus

Organization

MS Office

CRM

Flexibility

Education

High school diploma or GED

Tools

CRM software

MS Office

Job description

US Fitness in Maryland is seeking a Membership Manager to elevate the member experience, lead onboarding, and drive enrollment while coordinating day-to-day club operations. You will guide tours, nurture prospects, manage CRM activity, and contribute to local marketing, with opportunities to grow into leadership roles across our growing club network.

This full-time role requires a high school diploma, CPR certification, and 2+ years of sales experience, with a friendly, professional presence and