Member Experience Front Desk Specialist

Mplsclub; Minneapolis (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

PTO and holiday pay

401k matching

Family meals

Job summary

The Minneapolis Club, in downtown Minneapolis, seeks a Front Desk Attendant to deliver outstanding member and guest service at the central hub of club activity. You will assist with guest room and dining reservations, process check-ins and check-outs, and support the Front Desk Manager with daily operations.

The role emphasizes professional communication, a proactive service mindset, and reliable multitasking in a busy hospitality environment.

Qualifications

• High School diploma or equivalent with some College Education.
• Minimum of two years hotel or private club experience.
• Energetic and positive attitude.
• Highly motivated with strict attention to detail.
• Excellent communication skills, both verbal and in writing.
• Ability to adapt to and utilize current computer software such as Microsoft Outlook and Office plus Club Management Software.

Responsibilities

• Greet and direct all incoming members and guests at the front door
• Resolve member or guest problems and concerns as they arise
• Answer telephones, direct incoming calls and emails, take and convey messages
• Monitor incoming and outgoing traffic in the Club by way of the intercom or radio
• Give wake-up calls to overnight guests as requested
• Guest card requests and issuing of cards
• Member and guest reservations for dining, events and fitness or pool
• Desk point of sale and cash transactions
• Guest room reservations and check-ins/check-outs
• Sorting incoming check payments
• Verify cash drawer at the start of each shift and close out cash drawer at the end of each shift
• Key logbook
• Lost & found item log
• Daily entry into the Log Report
• Preparation of daily and monthly reports
• Stamp, sort, and distribute mail, magazines, and newspapers
• Email/fax transmissions and receipts for members and guests
• Other ad hoc projects such as stuffing envelopes for mailing, filing, organizing, etc…
• Month end inventory counting
• Luggage locker procedures
• Ensure guest rooms are ready for incoming guests
• Handling of emergency situations and knowledge of all evacuation and alarm procedures
• Other duties as assigned by the Front Desk Manager as necessary based on business needs.

Skills

Excellent communication

Energetic attitude

Attention to detail

Computer software proficiency

Education

High school diploma or equivalent with some college

Tools

Microsoft Outlook

Microsoft Office

Club Management Software

Job description

The Minneapolis Club, in downtown Minneapolis, seeks a Front Desk Attendant to deliver outstanding member and guest service at the central hub of club activity. You will assist with guest room and dining reservations, process check-ins and check-outs, and support the Front Desk Manager with daily operations.

The role emphasizes professional communication, a proactive service mindset, and reliable multitasking in a busy hospitality environment.