Member Experience Front Desk Specialist

YOUNG MENS CHRISTIAN ASSOCIATION OF MANKATO; Mankato (MN); On-site; USD 16,000 - 18,000; Part time

Job summary

YMCA of Mankato is seeking a part-time Member Services Assistant to engage with members, conduct tours, and handle daily administrative tasks in a fast-paced environment. The role emphasizes building relationships, accurate data entry, and maintaining a welcoming facility.

The position requires a high school diploma, 1–2 years related experience, and CPR/First Aid/AED certifications within 60 days of hire. Knowledge of Word, Excel and PowerPoint is preferred.

Qualifications

• High school diploma or equivalent required.
• 1–2 years related experience preferred.
• CPR, First Aid, AED certifications must be completed within 60 days of hire (YMCA provided).
• Must be able to work in a high-paced environment and multitask.
• Ability to establish and maintain positive relationships with staff, volunteers, members, the public and diverse backgrounds.
• Strong communication, customer service and problem solving skills.
• Demonstrated interpersonal communication and problem solving skills.
• Willingness to work with people of diverse backgrounds.
• Computer skills and knowledge of Microsoft Word, Excel, and PowerPoint.
• Never been convicted of any child abuse including sexual abuse

Responsibilities

• Engage in active listening with members and program participants to build relationships, understand goals and interests, and ensure a positive experience.
• Conducts tours for potential members.
• Enter member information into computer with accuracy.
• Maintain a clean and orderly work environment.
• Understand and enforce all applicable YMCA policies.
• Operate membership software and all necessary office equipment.
• Assist in the sale of YMCA programs, services and products to members, guests, and participants.
• Assist in handling and resolving member, guest and participant concerns and inform appropriate team member or manager of unusual situations or unresolved issues.
• Maintain towels at Member Services.
• Follow all YMCA policy and procedures including Child Abuse Prevention.
• Any other duties as assigned by the Membership Service Coordinator or Membership Director.

Skills

Active listening

Relationship building

Customer service

Communication

Multitasking

Problem solving

Interpersonal skills

Diversity awareness

Microsoft Word

Excel

PowerPoint

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

YMCA of Mankato is seeking a part-time Member Services Assistant to engage with members, conduct tours, and handle daily administrative tasks in a fast-paced environment. The role emphasizes building relationships, accurate data entry, and maintaining a welcoming facility.

The position requires a high school diploma, 1–2 years related experience, and CPR/First Aid/AED certifications within 60 days of hire. Knowledge of Word, Excel and PowerPoint is preferred.