Member Experience Front Desk Specialist

goldsgymexternal; Brownsville (TX); On-site; USD 24,000 - 36,000; Part time

Job summary

Gold's Gym in Brownsville, TX is seeking a Front Desk Team Member to warmly greet members and guests, manage front door operations, and provide administrative support. You will check members in, assist with registrations, and help direct guests to trainers and classes via app or desk.

The role requires professional phone handling, light retail duties, and collaboration with the General Manager and Member Experience Manager. Training will cover check-in procedures and safety reporting.

Qualifications

• Excellent customer service and communication skills.
• Ability to greet members and guests warmly and assist with inquiries.
• Experience handling front desk tasks such as check-ins, registrations, and sales.

Responsibilities

• Greet members and guests to create a welcoming atmosphere.
• Control front door access and retail area security.
• Check members in using proper procedures and register guests.
• Assist with membership sales and sign-ups.
• Direct guests to trainers and classes via the app or desk.
• Answer phone calls professionally and relay messages.
• Maintain front desk appearance and uniform.
• Log maintenance issues and safety concerns.
• Assist with receiving orders and retail/concession items.

Skills

Guest greeting

Check-in procedures

Guest registration

Membership sales

Barcode scanning

Class check-in

Retail operations

Phone etiquette

Job description

Gold's Gym in Brownsville, TX is seeking a Front Desk Team Member to warmly greet members and guests, manage front door operations, and provide administrative support. You will check members in, assist with registrations, and help direct guests to trainers and classes via app or desk.

The role requires professional phone handling, light retail duties, and collaboration with the General Manager and Member Experience Manager. Training will cover check-in procedures and safety reporting.