Member Experience & Front Desk Leader

Socket.dev; Santa Monica (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Santa Monica Family YMCA is seeking a Membership Coordinator to support member services operations under the Membership Director. You will promote memberships, train and supervise front desk staff, and ensure accurate program and membership information is communicated to members and staff.

This role emphasizes customer service, adherence to Code of Conduct, and collaboration with other departments to meet monthly membership goals.

Qualifications

• High school diploma or GED; AA or higher preferred.
• 2+ years in membership or customer service
• 2+ years supervision experience preferred
• Excellent customer service skills with a friendly and positive attitude
• CPR/AED and First Aid certification within 30 days of hire from ARC, AHA, or ASHI

Responsibilities

• Model the YMCA values of caring, honesty, respect and responsibility in all responsibilities.
• Promote membership and YMCA programs; advocate for the organization.
• Ensure monthly membership goals by guiding front desk staff and processes.
• Oversee front desk operations and ensure efficiency and standards.
• Serve as Manager on Duty when leadership is unavailable.
• Address member concerns promptly and professionally.
• Supervise staff onboarding, training, and scheduling.
• Maintain inventory and manage the locker rental program.

Skills

Customer service

Staff supervision

Communication skills

Flexibility

Education

High school diploma or GED

AA or higher preferred

Job description

The Santa Monica Family YMCA is seeking a Membership Coordinator to support member services operations under the Membership Director. You will promote memberships, train and supervise front desk staff, and ensure accurate program and membership information is communicated to members and staff.

This role emphasizes customer service, adherence to Code of Conduct, and collaboration with other departments to meet monthly membership goals.