Membership & Programs Lead: Community Impact & Front Desk

Santa Monica Family YMCA; Santa Monica (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Santa Monica Family YMCA is seeking a Membership Coordinator to support member services operations under the Membership Director. You will execute day-to-day tactics, communicate YMCA cause-driven messages, and help ensure high-quality service at the front desk.

You will train and supervise Member Service Representatives, promote programs, manage membership procedures, and address member inquiries with professionalism. Strong customer service and teamwork are essential.

Qualifications

• High school diploma or GED required; AA or higher preferred.
• 2+ years of membership or customer service experience.
• 2+ years of supervision experience preferred.
• Excellent communication and organizational skills.
• Flexibility with work schedule; ability to work weekends as needed.
• CPR/AED and First Aid certification within 30 days of hire from an approved organization.

Responsibilities

• Model YMCA values in all member interactions.
• Promote membership and programs and advocate for the YMCA.
• Assist with recruiting, onboarding and training of front desk staff.
• Supervise front desk operations and systems.
• Serve as Manager on Duty in absence of leadership.
• Address member concerns professionally and resolve issues.
• Monitor member behavior and enforce Code of Conduct.
• Manage membership balances and collections monthly.

Skills

Customer service

Supervision

Communication (verbal & written)

Education

High school diploma or GED

AA or higher preferred

Job description

Santa Monica Family YMCA is seeking a Membership Coordinator to support member services operations under the Membership Director. You will execute day-to-day tactics, communicate YMCA cause-driven messages, and help ensure high-quality service at the front desk.

You will train and supervise Member Service Representatives, promote programs, manage membership procedures, and address member inquiries with professionalism. Strong customer service and teamwork are essential.