Membership & Community Experience Coordinator

YMCA of the USA; Santa Monica (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Santa Monica Family YMCA is seeking a Membership Coordinator to support member services and drive community engagement in Santa Monica. Under the Membership Director, you will execute day-to-day tactics and communications aligned with YMCA policies and cause-driven messaging.

The role requires 2+ years in membership or customer service, with supervision experience preferred, and aHigh school diploma/GED, AA or higher preferred.

Qualifications

• High school diploma or GED required; AA or higher preferred.
• 2+ years' experience in membership or customer service field.
• 2+ years of supervision experience preferred.
• Self-starter, detail-oriented, with good organizational skills.
• Clear and positive verbal and written communication.
• Flexible with work schedule.
• Excellent customer service skills with a friendly and positive attitude.
• Demonstrated ability to meet goals, objectives and deadlines.
• Passionate commitment to the YMCA mission and communities served.
• CPR/AED and First Aid certification within 30 days of hire from a recognized organization.

Responsibilities

• Model YMCA values in all position responsibilities.
• Educate members that the YMCA is a non-profit organization.
• Promote membership and programs and serve as an advocate for the YMCA.
• Assist Director to meet monthly membership goals and ensure staff follow sales and service processes.
• Maintain knowledge of association programs to inform staff and members.
• Assist with interviewing, hiring, onboarding and training of member services staff.
• Implement training and onboarding for customer service, membership and front desk operations.
• Supervise front desk systems and operations to ensure efficiency and standards.
• Serve as Manager on Duty in absence of Director or leadership staff.
• Monitor member behavior and facility usage in compliance with Code of Conduct.
• Ensure proper department communication for accurate information
• Manage monthly collection of membership balances and maintain 70%+ collection rate
• Serve as initial contact for membership administration and issues
• Address member concerns professionally and timely
• Gather and review member feedback and share with departments
• Oversee inventory of resale items and locker rentals
• Process membership adjustments and program enrollments
• Observe program activities and enforce safety standards
• Be present at front desk when needed
• Other duties as assigned

Skills

Customer service

Supervision experience

Communication

Flexibility

CPR/AED & First Aid

Education

AA or higher preferred

Job description

Santa Monica Family YMCA is seeking a Membership Coordinator to support member services and drive community engagement in Santa Monica. Under the Membership Director, you will execute day-to-day tactics and communications aligned with YMCA policies and cause-driven messaging.

The role requires 2+ years in membership or customer service, with supervision experience preferred, and aHigh school diploma/GED, AA or higher preferred.